8:00 - 9:00

Registration and Morning Coffee

9:00 - 9:10

Conference Opening:

Casper Haring CEO European Conferences United

Joanna Gajek Donizak, Strategic Projects Director (Retail/ CPG) European Conferences United

9:10 - 10:00

Merging physical and digital to create connected shopping experiences

 9:10 - 9:40

Panel Discussion: Merging physical and digital to create connected shopping experiences

• Finding ways to inspire customers and enable them to experience the joy of discovery through data and technology
• Encouraging customers to interact with immersive retail experiences, seamlessly moving between virtual and physical environments supporting the omnichannel approach
  

9:40 - 10:00

Implementing new technologies and other innovative tactics to keep customers coming back

10:00 - 10:50

Reviewing new emerging technologies and trends shaping the digital future of retail

10:00 - 10:30

Panel Discussion: Reviewing new emerging technologies and trends shaping the digital future of retail

• Identifying, evaluating and selecting the solutions and vendors worth investing in
• Exploring the possibilities within AI, block chains
  

10:30 - 10:50

Assessing solutions from emerging technology startups

 10:50 - 11:20 

Coffee break 

11:20 - 12:10

Building smarter (real-time) store operations that help elevating the customer and employee experience utilizing new tools and technologies

11:20 - 11:50

Panel Discussion: Building smarter (real-time) store operations that help elevating the customer and employee experience utilizing new tools and technologies

• Leveraging a range of technologies and services to deliver engaging, humane experiences that remove friction from the buying experience, encourage experimentation and discovery, and bridge physical and digital offerings (Experiential Retail)
• Saving the sale with in-store order capture technology
  

11:50 - 12:10

Exploring the technological options to implement stationary self-service stores

12:10 - 13:00

Exploring opportunities across physical, digital and the Metaverse

12:10 - 12:30

Exploring different Metaverse tools to create engagement and build emotional connections

 12:30 - 13:00

Panel Discussion: Exploring opportunities across physical, digital and the Metaverse

• Experimenting with technologies ranging from VR to NFTs and creating virtual products, communities and stores
• Extending the brick-and-mortar presence to three-dimensional virtual spaces that preserve the look and feel of the brand while leveraging the unique qualities and benefits of an online environment
  

13:00 - 14:00

Networking over Lunch break

14:00 - 14:50

Staying on the pulse of the latest technologies by setting up innovation laboratories and competence centers

 14:00 - 14:30

Panel Discussion: Staying on the pulse of the latest technologies by setting up innovation laboratories and competence centers

• Identifying, testing and scaling the latest innovative technologies and business models
• Creating fact-based and data-driven forecasts of future retail trends and generating knowledge that addresses industry needs.
  

14:30 - 14:50

Determining the success factors of a Retail Innovation Lab leading to the implementation of new technologies

14:50 - 15:40

Revolutionizing retail payment solutions

14:50 - 15:20

Panel Discussion: Revolutionizing retail payment solutions

• Enabling digital currency payments and defining the strategy for approaching cryptocurrency payments
  
• Balancing between minimizing customer friction and maximizing customer data collection

15:20 - 15:40

Defining the payment options of the future and preparing to meet (future) customer needs

 15:40 - 16:30

Researching ways to protect businesses and customers from cyberattacks

15:40 - 16:00

 Understanding the top cybersecurity challenges in retail

16:00 - 16:30

Panel Discussion: Researching ways to protect businesses and customers from cyberattacks

• Defining the minimum standards for information security
• Exploring the different cybersecurity solutions available
  

16:30 - 17:00

Networking over Coffee

17:00 - 18:00

Leveraging technology to better serve employee needs, increase employee satisfaction, streamline operations and save costs

17:00 - 17:20

Using technology to increase employee engagement and productivity

17:20 - 18:00

Panel Discussion: Leveraging technology to better serve employee needs, increase employee satisfaction, streamline operations and save costs

• Empowering the staff with curated data that enables better customer service interactions
• Reassessing of technically driven organizational structures, processes and culture